Memberships

Can I shop without creating an account?

Yes, you can place an order without signing up. However, creating an account allows you to track orders more easily and get early access to promotions.

Is creating an account free?

Yes, creating a Selfmet account is completely free.

I forgot my password. How can I reset it?

Click on “Forgot Password” on the login page and a reset link will be sent to your email.

How can I update my account details?

After logging in, go to the “My Account” section to edit your personal information.

What are the benefits of becoming a member?

As a member, you can track orders, view your history, and receive exclusive offers and updates.

Shopping

How do I choose the right size?

You can refer to the “Size Guide” on each product page. If you’re unsure, feel free to contact us via email or WhatsApp.

Will sold-out items be restocked?

Some of our items are produced in limited quantities and may not be restocked. You can use the “Notify Me” option if available.

Are products reserved when added to the cart?

Unfortunately, adding items to your cart does not reserve them. The product is only secured once the payment is completed.

Can I send an order as a gift?

Yes, you can write your request in the note section at checkout. We’ll prepare the product as a gift.

Payment

What payment methods do you accept?

We accept credit cards, debit cards. All payments are processed securely.

Can I pay in installments?

Yes, installment options are available depending on your card and bank. You’ll see the available plans at checkout.

What should I do if I encounter a payment error?

Please refresh the page or try again with a different card. If the problem continues, contact our customer service.

How can I use my discount code?

Enter your promo code in the “Discount Code” field on the cart page before completing payment.

Security

Is my credit card information safe?

Yes. All transactions are protected with SSL encryption and 3D Secure. Your card information is not stored on our system.

How do you protect my personal data?

Selfmet Studio follows legal privacy standards and does not share your personal information with third parties without your consent.

Shipping & Delivery

When will my order be shipped?

Shipping times for domestic orders are 2-3 working days for products in stock. Delivery times may vary depending on the intensity of the cargo company.

Shipping times for international orders are 7 working days for products in stock. Delivery times may vary depending on the intensity of the cargo company.

Do you charge for shipping?

Free delivery in Turkey

In international orders, the customs taxes that will arise due to the customs rules of the country to which the products will be delivered belong to the buyer. An additional fee of 100 EUR is applied for international shipments.

Which courier service do you use?

We work with trusted courier companies, which may vary depending on your location.

How can I track my order?

Once your order is shipped, you’ll receive an email with the tracking number and link.

Do you ship internationally?

Yes, we offer international shipping to selected countries. Options will appear at checkout.

Cancellation, Return, and Exchange

Can I cancel my order?

You may cancel your order before it is shipped. Once shipped, cancellations are no longer possible.

How can I return a product?

You can request a return within 7 days of delivery if the item is unused, unwashed, and with original tags intact. Please contact us to initiate the return.

Can I exchange a product?

Yes, you can exchange by returning the product and placing a new order. Please contact us for assistance.

Which items are not eligible for return or exchange?

Items that are used, have missing tags, or are customized/personalized are not eligible for return or exchange.